Master Root Cause Analysis

Discover how to seamlessly Integrate RCA

In the workshop, participants will: 

Gain knowledge in the concepts as a 
baseline for use;

Practice on case situations for initial experience; and

Apply the concepts to actual business 
issues to solidify skills.

Workshop Details

Duration: 2 days

Learning Tools Included: All workshop attendees will receive the Kepner-Tregoe Tablet App and access to online post-workshop learning support tools (coaching videos, tips, trips and more) with a My KT membership

Credits for Certification: 1.4 CEUs / 14 PDUs / 14 CPEs (2 day)

Workshop Includes

• Certificate upon completion
• Workbooks and a copy of The New Rational Manager
• Process cards that outline key processes in an easy to follow format
• Several video and print case studies

Who should take this Workshop?

Employees at all levels who work in the fields: engineering, quality, operations, manufacturing, IT, customer service, and maintenance.

Workshop Details

Get Certified

A 2-day intensive learning 
Workshop experience. 

$1595

Process Overview

Learn how to use our Situation Appraisal process to:

• Identify concerns
• Determine priority
• Establish next steps
• Manage involvement

Learn how to Describe the Problem: create a clear and factual understanding of the problem to guide analysis.

• Create a high-level statement of the problem for which you want to know the cause
• Document a factual description of four critical dimensions of the problem: what, where, when, extent
• Compare similar things that do not have the problem as a way to better understand the problem itself

Learn how to improve your Questioning and Listening skills to gather pinpointed information

Learn how to Identify Possible Causes: create hypothetical statements about cause that can be tested.

• Engage with knowledgeable experts and leverage their experience
• Use the comparison of things without the problem to find unique distinct features
• Leverage these features to look for critical changes that could create the problem
• Brainstorm hypothesis using all the information you have

Evaluate Possible Causes: test hypotheses using structured information about the problem.

• Methodically examine each hypothesis
• Eliminate any hypothesis not clearly supported by known facts
• Record all assumptions or questions
• Separate most promising causes for additional verification

Confirm True (Root) Cause: ensure confidence in the root cause before taking action to fix it.

• Verify (or dispel) all assumptions
• Identify methods for observing the cause at work
• Design experiments to validate cause-and-effect
• Plan monitoring to confirm that this is the root cause and that all effects are mitigated

Additional topics: covered if time and learner interest are available.

• Understand the use of complementary approaches like 5 Whys and Fishbone (Ishikawa) Diagrams 
• Ask the right questions to uncover critical data required
• Identify where else the root cause may be causing problems
• Ensure that the fix does not create unintended problems
• Learn how to use this process for many kinds of problems

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Contact Kepner-Tregoe (KT) if you would like more information about Kepner-Tregoe solutions or services. 

"I used to be afraid to be assigned a root cause evaluation, but not anymore. I know that I just need to follow a systematic process and get the right people involved."  

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